These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Poly Pro's Coatings. Your use of this service constitutes acceptance of these terms.

Messaging Consent

As a user, you must explicitly consent to receive messages from Poly Pro's Coatings. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

Message Types and Frequency

Messages sent by Poly Pro's Coatings may include alerts, reminders, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

Opt-Out Instructions

To discontinue receiving messages from Poly Pro's Coatings, you can reply "STOP" to any of our messages at any time. This will unsubscribe you from our SMS communications.

You can cancel the SMS service at any time. Just text "STOP" to (517) 332-1322. After you send "STOP", we will send an SMS to confirm you have been unsubscribed. If you are experiencing issues you can reply HELP for assistance, or get help directly at info@polyproscoatings.com.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. It can be found here: https://polyproscoatings.com/privacy-policy

Message Delivery

Poly Pro's Coatings does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility. Carriers are not liable for delayed or undelivered messages.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Changes to Terms and Conditions

Poly Pro's Coatings reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact Poly Pro's Coatings at info@polyproscoatings.com

Coating work

Every floor coating job is covered by a written service agreement attached to your quote. In plain terms:

You may cancel within three (3) business days after signing, without penalty.
If you cancel within fourteen (14) days of your scheduled installation date, a $500 labor cancellation fee applies.
We may reschedule installation because of weather or other conditions that could affect the coating.
If we find unforeseen damage during surface preparation, we tell you before doing additional repairs, and any extra cost is approved in writing by both of us first.
Payment of the full contract price is due when the work is substantially complete, unless agreed otherwise in writing. Financing plans are handled separately.
Your warranty documents and care instructions are provided after the job is complete and paid in full.

Terms of Service